Policies
Reservation Policy: We require a credit card number, including VC and billing zip code to guarantee your space.
Changes or Cancellation Policy: Cost of items reserved are charged to your card on the day you make your reservation. You may cancel or change your reservation less $5 fee per ticket if cancellation or change is made on or before 12:00 NOON THE DAY BEFORE YOUR CRUISE.
No refunds for any changes or cancellations after 12:00 noon the day before your cruise.
Weather Policy: Vanishing Texas River Cruise wants to make sure you have a safe, comfortable cruise! Due to the nature of our cruise vessel, when lake wind advisories are issued by the national weather service, we will cancel our trip. Also, impending lightening storms may cause a delay or cancellation of a cruise. Since we live in Texas, we can experience quick weather changes. If we feel conditions will be safe, we will still run the cruise and fees will be assessed if the customer cancels. We will call all passengers at least one (1) hour ahead of cruise time to cancel if there are weather concerns. No fees will be assessed when WE cancel a trip. We do NOT pay transportation costs to/from our cruise location.
Feel free to check out this weather link for up to date weather reports!
www.weather.com/weather/local/78611
If you have concerns about the weather please call us at any of the following numbers:
512-756-6986 (local call center) or
512-756-6626 (dock location).
In the case of mechanical failure for whatever reason, we may be forced to cancel or delay our cruise. If this happens we will make attempts to call all passengers as soon as we know. No fees will be assessed when WE cancel a trip. We do NOT pay transportation costs to/from our cruise location.
Changes or Cancellation Policy: Cost of items reserved are charged to your card on the day you make your reservation. You may cancel or change your reservation less $5 fee per ticket if cancellation or change is made on or before 12:00 NOON THE DAY BEFORE YOUR CRUISE.
No refunds for any changes or cancellations after 12:00 noon the day before your cruise.
Weather Policy: Vanishing Texas River Cruise wants to make sure you have a safe, comfortable cruise! Due to the nature of our cruise vessel, when lake wind advisories are issued by the national weather service, we will cancel our trip. Also, impending lightening storms may cause a delay or cancellation of a cruise. Since we live in Texas, we can experience quick weather changes. If we feel conditions will be safe, we will still run the cruise and fees will be assessed if the customer cancels. We will call all passengers at least one (1) hour ahead of cruise time to cancel if there are weather concerns. No fees will be assessed when WE cancel a trip. We do NOT pay transportation costs to/from our cruise location.
Feel free to check out this weather link for up to date weather reports!
www.weather.com/weather/local/78611
If you have concerns about the weather please call us at any of the following numbers:
512-756-6986 (local call center) or
512-756-6626 (dock location).
In the case of mechanical failure for whatever reason, we may be forced to cancel or delay our cruise. If this happens we will make attempts to call all passengers as soon as we know. No fees will be assessed when WE cancel a trip. We do NOT pay transportation costs to/from our cruise location.
